TERMS AND CONDITIONS

Last updated: 02 January 2026

These Terms govern all services provided by The Palette (the Studio, we, us) to the client (you). By commissioning work, paying a deposit, submitting a booking form, or delivering assets, you agree to these Terms.

Where a written Project Estimate exists, it takes precedence in the event of conflict.

1. Definitions

Project Estimate
A written estimate outlining the agreed scope, timeline, deliverables, estimated number of grading days, and fees for a specific project. This may be provided via invoice, PDF, email confirmation, or booking summary.

Grading Day
Up to 8 hours of dedicated color grading time.

First Pass
The first complete graded version delivered for review.

Revision Round
Two consolidated set of notes submitted via online review, followed by delivery of a revised version.

Deliverables
Final output files listed in the Project Estimate, such as ProRes masters, H.264 files, or social cutdowns.

Business Hours
09:00 to 17:00 UK time, Monday to Friday, excluding UK public holidays.

2. Scope of Work

All services are provided strictly according to the agreed Project Estimate.

The quoted fee covers only the work, runtime, and deliverables explicitly listed. Any work outside this scope is considered a scope change and may require additional grading days and fees.

Scope changes include, but are not limited to:

  • New edits or re cuts

  • Additional shots or VFX plates

  • Creative direction changes after approval

  • Additional deliverables or formats

  • Extended or unscheduled review sessions

3. Pricing and Day Based Billing

Projects are priced based on an estimated number of grading days.

The Studio operates on a day rate basis. All project fees reflect the number of grading days allocated to complete the agreed scope.

If additional time is required due to scope changes, additional grading days will be quoted and approved before work continues.

4. Revisions

Unless otherwise stated in the Project Estimate, each project includes:

  • One First Pass

  • One Revision Round based on consolidated client notes

Additional revisions are billed as additional grading days.

New edits, new shots, or changes that materially alter the approved grade are not considered revisions and will be treated as scope changes.

5. Scheduling and Availability

Grading days are scheduled based on availability and confirmed upon receipt of a deposit.

Missed review sessions, delayed feedback, or late delivery of assets may impact timelines and availability. The Studio cannot guarantee continuity if scheduled days are disrupted.

Rush work, weekend sessions, or out of hours work are subject to additional fees and availability.

6. Client Responsibilities

The client is responsible for:

  • Providing locked picture files unless otherwise agreed

  • Supplying accurate technical and creative information

  • Consolidating feedback into a single set of notes per revision round

  • Ensuring all assets are legally cleared and licensed

The Studio is not responsible for delays caused by incomplete, incorrect, or late materials.

7. Payment Terms

Payment terms are outlined in the Project Estimate or invoice.

A deposit is required to confirm bookings. Final masters are released only after full payment has been received.

Late payments may result in delivery delays or suspension of services.

8. Delivery and Archiving

Final deliverables are provided in the formats specified in the Project Estimate.

Project files are retained for a limited period after final delivery. Long term storage is not guaranteed unless agreed in writing.

9. Creative Discretion and Liability

The Studio will perform services with reasonable care and professional judgment.

Creative decisions are subjective. The Studio is not liable for dissatisfaction arising from personal or aesthetic preference once the agreed scope has been fulfilled.

10. Termination

Either party may terminate a project with written notice.

Work completed up to the termination date remains payable. Deposits are non refundable once work has commenced.

11. Governing Law

These Terms are governed by the laws of England and Wales.