Terms &
conditions

1.1 – Project estimate

Written document outlining agreed scope, timeline, deliverables, grading days, and fees. Provided via invoice, PDF, email, or booking summary.

1.2 – Grading day

Up to 8 hours of dedicated colour grading time. Standard day rate is £500.

1.3 – First pass

The first complete graded version delivered for client review.

1.4 – Revision round

One consolidated set of notes submitted via Frame.io, followed by delivery of a revised version.

1.5 – Reconform

Any change to the locked edit after grading has begun — timing changes, shot reordering, or duration adjustments.

1.6 – Rush work

Any project requiring turnaround within 48 hours of conform delivery.

1.7 – Deliverables

Final output files listed in the Project Estimate — ProRes masters, H.264 files, LUTs, or platform-specific exports.

1.8 – Business hours

08:30–16:30 UK time, Monday to Friday, excluding UK public holidays.

2.1 — Services offered

The Palette provides colour grading and post-production services for film, television, commercial, and digital media projects. Additional services include LUT creation, DIT services, consultation, and 1-on-1 training.

2.2 — Project confirmation

All projects are subject to availability and schedule confirmation. Project acceptance is confirmed only upon receipt of a signed agreement and deposit payment.

2.3 — Scope of work

The quoted fee covers only the work, runtime, and deliverables explicitly listed in the Project Estimate. Any work outside this scope is a scope change and requires additional grading days and fees, quoted and approved before work continues. Scope changes include: new edits or re-cuts, additional shots or VFX plates, creative direction changes after approval, additional deliverables or formats, and extended or unscheduled review sessions.

3.1 — Day rate

Projects are priced based on an estimated number of grading days at a standard day rate of £500/day.

3.2 — Tiered per-minute pricing

Projects over 20 minutes are quoted using tiered per-minute pricing:

• First 20 minutes: £50/min

• Minutes 21–40: £45/min

• Minutes 41–60: £40/min

• Minutes 61+: £35/min

3.3 — Complexity multipliers

Quotes may include a complexity multiplier: Standard (single camera, clean footage) 1.0× · Moderate (multicam, mixed formats) 1.2× · Complex (heavy relight, VFX integration) 1.5×

3.4 — Rush work fees

• 0–5 minutes: +25%

• 5–15 minutes: +35%

• 15–30 minutes: +50%

• 30+ minutes: +75%

Payment for rush work is due on delivery.

3.5 — Currency

All fees are quoted in GBP unless otherwise specified. Exchange rate fluctuations are the responsibility of the client.

4.1 — Included revisions

Each project includes one First Pass and two Revision Rounds based on consolidated client notes, unless otherwise stated in the Project Estimate.

4.2 — Additional revisions

Revisions beyond the two included rounds are billed at the agreed day rate or an additional fee as quoted.

4.3 — Feedback process

All feedback must be submitted via Frame.io with timecode-specific notes. Email, WhatsApp, or verbal feedback will not be accepted. Consolidated notes from the decision-maker are required — conflicting notes from multiple stakeholders may result in delays and additional charges.

4.4 — Approval timeline

Clients have 7 days to provide feedback per revision round. Delayed feedback may result in schedule adjustments and additional fees if the project timeline extends beyond the original booking window.

4.5 — Scope exclusions

New edits, new shots, or changes that materially alter the approved grade are not revisions — they are scope changes under Section 2.3.

5.1 — Locked edit

Grading commences only upon receipt of a fully locked edit. Any editorial changes after grading has begun constitute a reconform and incur additional fees.

5.2 — Reconform fees

Timing changes requiring regrade: £250 + hourly rate for affected shots. Major restructure: full project requote.

5.3 — Materials required

Locked picture · Source media or conform package (XML/EDL + media files) · H.264 reference export for Frame.io · Graphics and subtitles as separate files · Accurate technical and creative information.

5.4 — Legal clearance

Clients warrant they have all necessary rights and clearances for materials provided and indemnify The Palette against any claims arising from client-supplied content.

5.5 — Delays

The Palette is not responsible for delays caused by incomplete, incorrect, or late materials.

6.1 — Booking confirmation

Grading days are confirmed upon receipt of a deposit. No calendar hold will be made without deposit clearance.

6.2 — Discovery call

A discovery call is mandatory for new clients or projects over 20 minutes in runtime, to align on creative vision, technical specs, scope, and timeline before work begins.

6.3 — Disruptions

Missed review sessions, delayed feedback, or late asset delivery may impact timelines and availability. Continuity of scheduled days cannot be guaranteed if disrupted.

6.4 — Rush and out-of-hours work

Rush work, weekend sessions, or out-of-hours work are subject to additional fees (Section 3.4) and availability.

7.1 — Deposit

A non-refundable 20% deposit is required to confirm project commencement and secure your booking. No calendar hold is confirmed without deposit clearance.

7.2 — Final payment

Final payment is due 14 days from delivery. Rush work requires payment on delivery. Late fees apply if invoice is overdue.

7.3 — Payment methods

Bank transfer (UK and Malaysia) or international wire transfer. All bank fees are the responsibility of the client.

7.4 — Late payment penalties

A 3-day grace period applies with no penalty. After the grace period:

• Days 4–7: +2%/day of invoice total

• Days 8–14: +3%/day of invoice total

• Days 15+: +5%/day of invoice total

After 14 days overdue, formal notice will be issued and work on other active projects with the same client may be suspended.

8.1 — Standard deliverables

ProRes 4444 at source resolution · Rec.709 Gamma 2.4 (709-A) · Viewing LUT (separate file). Platform-specific exports are available and quoted separately.

8.2 — Delivery method

Files delivered via secure file transfer or Frame.io. Physical media delivery incurs additional costs.

8.3 — Media storage

Project media and grade files are archived for 30 days following final delivery. Extended archival incurs additional storage fees. Clients are responsible for maintaining their own backups.

8.4 — Data security

The Palette takes reasonable precautions to secure client data but is not liable for data loss due to hardware failure, third-party service interruption, or circumstances beyond reasonable control.

9.1 — Ownership

The client retains ownership of original source materials. The Palette retains ownership of grade techniques, custom LUTs, and proprietary workflows unless explicitly transferred in writing.

9.2 — Portfolio use

The Palette reserves the right to use project stills, clips, and case studies for portfolio, marketing, and promotional purposes unless a non-disclosure agreement is in place.

9.3 — Credits

Where appropriate, The Palette requests on-screen credit as "Colorist: Khalif Sultan" or as otherwise agreed.

10.1 — Client cancellation

Cancellations more than 14 days before the scheduled start date forfeit the deposit. Cancellations within 14 days of the start date are liable for 100% of the quoted fee.

10.2 — Rescheduling

Rescheduling requests must be made at least 7 days before the scheduled start date. Short-notice rescheduling is subject to availability and may incur additional fees.

10.3 — Studio cancellation

In the unlikely event The Palette must cancel a confirmed booking, the deposit will be refunded in full and reasonable efforts will be made to recommend alternative providers.

11.1 — Limitation of liability

The Palette's liability is limited to the total fees paid for the specific project. The Palette is not liable for indirect, consequential, or special damages including lost revenue, lost opportunities, or reputational damage.

11.2 — Creative discretion

Creative decisions are subjective. The Palette is not liable for dissatisfaction arising from personal or aesthetic preference once the agreed scope has been fulfilled.

12 — Confidentiality

All client projects, materials, and communications are kept confidential except where disclosure is required by law. Materials marked confidential or subject to NDA are handled with additional security measures and excluded from portfolio use.

13 — Force majeure

The Palette is not liable for failure to perform obligations due to circumstances beyond reasonable control including natural disasters, power outages, internet service disruption, or government restrictions.

14 — Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15 — Changes to terms

The Palette reserves the right to update these Terms. The version in effect at the time of project booking applies to that project. Material changes will be communicated to clients with active projects.

16 — Contact

For questions regarding these Terms, contact Khalif Sultan at hello@khalifsultan.com

14 — Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15 — Changes to terms

The Palette reserves the right to update these Terms. The version in effect at the time of project booking applies to that project. Material changes will be communicated to clients with active projects.

16 — Contact

For questions regarding these Terms, contact Khalif Sultan at hello@khalifsultan.com

15 — Changes to terms

The Palette reserves the right to update these Terms. The version in effect at the time of project booking applies to that project. Material changes will be communicated to clients with active projects.

16 — Contact

For questions regarding these Terms, contact Khalif Sultan at hello@khalifsultan.com

16 — Contact

For questions regarding these Terms, please use this contact form and you will get a response within 1 business day.